Org apps are not showing uploaded icon image in tiles view in power bi tenant

[terjefjeldstad]

When you create an org app, you can add an image to the app. This image isn't showing on your app as an icon in tile view in the service under apps. Traditional apps do have this functionality. We are using app icons to separate production and test environment as an example of usage. 

[dustinaskinpbi · Accepted solution]

👋 Hi @terjefjeldstad - I work with the team building org apps (in preview). We havent built that functionality yet, showing the custom org app icon as the icon in list experiences in Fabric and Power BI. We plan to, but I dont have timelines to share.

There are many ways in which workspace apps and org app items will differ as we build out org apps. We are listening carefully to where customers expect parity between apps and org apps...and weighing what is critical to org app adoption and priortizing accordingly.

Keep bringing up your parity needs here in the community or by submmiting ideas at https://ideas.fabric.microsoft.com/ and we'll review.

Appreciate it! 🙌

[v-sgandrathi]

Hi @terjefjeldstad,
Thanks for using Microsoft Fabric Community Forum.

In the document it is mentioned that Org Apps preview is off by default. A Microsoft Fabric admin must enable "Org apps (preview)" in Admin portal > Tenant settings to allow access.

I'm attaching the Microsoft document for your reference:
Get started with org apps (preview) - Power BI | Microsoft Learn

Glad I could assist! If this answer helped resolve your issue, please mark it as Accept as Solution and give us Kudos to guide others facing the same concern.

Regards,
Sahasra.

[terjefjeldstad]

Hi, This didn't solve the problem. 

[v-sgandrathi]

Hi @terjefjeldstad,

Since "Org Apps" is a preview feature, it may have unresolved bugs. For further assistance, consider raising a support ticket for more information.

To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this post helps, please give us Kudos and consider marking it Accept as solution to assist other members in finding it more easily.

Thank you for being a part of Microsoft Fabric Community Forum!

[v-sgandrathi]

Hi @terjefjeldstad,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community.
This would be helpful for other members who may encounter similar issues.

Thank you for your understanding.

[v-sgandrathi]

Hi @terjefjeldstad,

We are following up regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If resolved, kindly share the resolution or key insights here to assist others in the community. If we don’t hear back, we will close this thread.

For further assistance, please reach out via the Microsoft Fabric Community Forum and create a new thread. We will be happy to help.

Thank you for your understanding and participation.

[freginier]

Hey there, 

Here are a few solutions for you. 

1. Power BI may have specific requirements for image size and format. Check that you're in compliance. 

2. If the app is managed by an organization-wide policy, some Power BI Admin settings might restrict custom icons.

3. Sometimes, updates take a few minutes or hours to propagate.

4. If nothing works, try removing and re-adding the image.

Cheerio,

Z😁😁

[terjefjeldstad]

As you see here, I use icon on tradional apps, but when adding image to org apps, they are not showing:

[freginier]

Yes that is very strange, sorry I am not sure then. Hope someone gives you an answer 😅