Opening an account not working - Feb2025

[Anonymous]

We are evaluating Power BI for our company and when trying to open the account here:

https://www.microsoft.com/en-us/power-platform/products/power-bi/getting-started-with-power-bi

the following message appears:

Sorry, that didn't work.

You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.

Correlation ID: 68997473-74ef-4422-a09a-8d23f7fed5c0

I've been trying for a couple of days, and different emails, but nothing works. 

[Anonymous]

Hi @Anonymous,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please "Accept  as  Solution" and give a 'Kudos' so other members can easily find it.

Thank you,
Pavan.

[Anonymous]

Hello Pavan, 

Sorry, it looks my answer didn't get posted. 

1. Please try to Clear cache and cookies or use a different browser to check if the issue is browser-related. 

I've done that. Tried also incognito window on 3 different browsers (Chrome, Opera, Edge), and on my phone (Ecosia and Chrome)

2. Visit Microsoft Service Health to see if there are any ongoing outages affecting Power BI sign-ups.

There is nothing there. It's been a week already and the issue comes up the same. 

3. Power BI requires a business email; personal emails like Gmail or Yahoo may not work. If using a corporate email, ensure your domain allows Microsoft services.
I'm working with our company email (sebastian@m***.co.uk and sebastian@education.m***.co.uk) none of them have worked. They are hosted on Hostinger, I wonder if there is any particular issue with Domains/Hostings from there?

Thanks

[Anonymous]

Hi @Anonymous,

We trust that your issue has been resolved. Kindly mark my solution as "Accept as Solution." Additionally, give it a 'Kudos' to help others find it easily. If you need any further assistance, feel free to reach out.

Please continue using Microsoft community forum.

Thank you,
Pavan.

[Anonymous]

It has not been solved. As explained above, I tried all ideas posted here but still nothing works. 

Thanks

[Anonymous · Accepted solution]

Hi @Anonymous,

Thank you for reaching out in Microsoft Community Forum.

Thanks for your patience and for trying the troubleshooting steps and please follow below steps to resolve the issue;

1. Your Hostinger email domain may not be recognized as a business domain. Try a different corporate email or check with your IT admin.

2. Try creating a Microsoft Work Account via Microsoft 365 Sign-up to see if the domain is supported.

3. Your company’s Microsoft Entra ID (formerly Azure AD) settings might restrict Power BI sign-ups. Ask your IT team to review access policies.

if still issue is persists, please raise a support ticket and provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution.

Below is the link to create Microsoft Support ticket:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

If you found this post helpful, please consider marking it as "Accept as Solution" and select "Yes" if it was helpful. help other members find it more easily.

Regards,
Pavan.

[Anonymous]

Thank you Pavan. 

I created the Microsoft Work Account and went to the PowerBI service to create the account there and it finally let me through. 

Thanks.

[Anonymous]

Hi @Anonymous,

Thank you for reaching out in Microsoft Community Forum.

Thank you @GilbertQ for the helpful response.

Here are some possible solutions to solve this error;

1. Please try to Clear cache and cookies or use a different browser to check if the issue is browser-related.

2. Visit Microsoft Service Health to see if there are any ongoing outages affecting Power BI sign-ups.

3. Power BI requires a business email; personal emails like Gmail or Yahoo may not work. If using a corporate email, ensure your domain allows Microsoft services.

Please continue using Microsoft community forum.

If you found this post helpful, please consider marking it as "Accept as Solution" and give it a 'Kudos'. if it was helpful. help other members find it more easily.

Regards,
Pavan.

[GilbertQ]

Hi @Anonymous 

Can I ask you to check if you can go to the following url https://app.powerbi.com , which is the power BI service? If you cannot go to this euro, I suggest chatting with your network administrator to make sure that you have got access.