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Eric93's avatar
Eric93
Frequent Visitor
10 months ago
Solved

One user error

Hi all,   I'm encountering a strange case : we have an app where, on one slicer for one page on one of the reports, a single user gets an error of this type : the usual "error picture" preventing f...
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v-aatheeque's avatar
v-aatheeque
Community Support
9 months ago

Hi Eric93 

Thanks for sharing these details. It seems the issue reappears after a browser refresh, which suggests that the fix applied through “Correct this” or the reset filters option is only temporary.

Could you please confirm a few things to help us investigate further?

  1. Does this behavior occur for all users or only specific ones?

  2. Are there any bookmarks or personal views applied in the app when the error reappears?

  3. Can you share a screenshot or the exact error message that shows up after the refresh?

Eric93's avatar
Eric93
Frequent Visitor
9 months ago

Hi, thank you for the reply.

1. This behavior occurs for only one user.

2. There are bookmarks applied in the app, but not by the user for whom there is this behavior : all the user's bookmarks were deleted to be sure the issue wasn't caused by them.

3. After the resfreh, the error message is the same than before :