On-premises data getaway connection issue

[Herry_Mei]

a few data goal, our On-premises data getway begin to have connection issue, it work before that.

when I try to login the "On-premises data getway" app, I fail to sign in, it report below errors, but when I open personal getway on the same computer, it works.

the error is:

Network request returned unexpected error.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 20.43.130.210:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

[v-zhangti · Accepted solution]

Hi, @Herry_Mei 

The error message suggests that the On-premises data gateway is unable to establish a connection with the server. This could be due to a number of reasons such as network connectivity issues, firewall settings, or incorrect configuration settings. You can try the following steps to troubleshoot the issue:

1. Check the network connectivity between the On-premises data gateway and the server. Ensure that the network connection is stable and there are no network issues.

2. Check the firewall settings on the On-premises data gateway and ensure that the required ports are open.

3. Check the configuration settings of the On-premises data gateway and ensure that they are correct. You can refer to the documentation for the On-premises data gateway for more information on the configuration settings.

4. Restart the On-premises data gateway and try to connect again.

For reference:

On-premises data gateway in-depth - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[mussaenda]

Hi @Herry_Mei ,

Have you tried to unintall and re-install the latest version of the enterprise gateway?