Forum Discussion
On-premises data getaway connection issue
a few data goal, our On-premises data getway begin to have connection issue, it work before that.
when I try to login the "On-premises data getway" app, I fail to sign in, it report below errors, but when I open personal getway on the same computer, it works.
the error is:
Network request returned unexpected error.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 20.43.130.210:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
Hi, Herry_Mei
The error message suggests that the On-premises data gateway is unable to establish a connection with the server. This could be due to a number of reasons such as network connectivity issues, firewall settings, or incorrect configuration settings. You can try the following steps to troubleshoot the issue:
-
Check the network connectivity between the On-premises data gateway and the server. Ensure that the network connection is stable and there are no network issues.
-
Check the firewall settings on the On-premises data gateway and ensure that the required ports are open.
-
Check the configuration settings of the On-premises data gateway and ensure that they are correct. You can refer to the documentation for the On-premises data gateway for more information on the configuration settings.
-
Restart the On-premises data gateway and try to connect again.
For reference:
On-premises data gateway in-depth - Power BI | Microsoft Learn
Troubleshoot gateways - Power BI | Microsoft Learn
Best Regards,
Community Support Team _Charlotte
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
-
2 Replies
Hi, Herry_Mei
The error message suggests that the On-premises data gateway is unable to establish a connection with the server. This could be due to a number of reasons such as network connectivity issues, firewall settings, or incorrect configuration settings. You can try the following steps to troubleshoot the issue:
-
Check the network connectivity between the On-premises data gateway and the server. Ensure that the network connection is stable and there are no network issues.
-
Check the firewall settings on the On-premises data gateway and ensure that the required ports are open.
-
Check the configuration settings of the On-premises data gateway and ensure that they are correct. You can refer to the documentation for the On-premises data gateway for more information on the configuration settings.
-
Restart the On-premises data gateway and try to connect again.
For reference:
On-premises data gateway in-depth - Power BI | Microsoft Learn
Troubleshoot gateways - Power BI | Microsoft Learn
Best Regards,
Community Support Team _Charlotte
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
-
