On-premises data gateways

[Elipo]

I downloaded the latest gateway and installed it but the version does not update. 

I still have this message: One or more gateway members need attention.

• There is a newer gateway version available. Please upgrade to benefit from the latest features.

How can I solve this issue?

[v-achippa]

Hi @Elipo,

Thank you for reaching out to Microsoft Fabric Community.

Thank you @Elipo and @BhavinVyas3003 for the prompt response.

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided by the user's for the issue worked? or let us know if you need any further assistance.

Thanks and regards,

Anjan Kumar Chippa

[BhavinVyas3003]

The warning appears because one or more gateway members are not updated. To fix it, update all gateway members using the latest installer, then restart the On-premises data gateway service on each machine. If the issue persists, uninstall and reinstall the gateway.

[jaineshp · Accepted solution]

Hey @Elipo,

Here are several troubleshooting steps to resolve the gateway version update issue:

1. Verify Installation Completion

• Check if the installation process completed successfully without any errors
• Restart the gateway service after installation: Go to Services → On-premises data gateway service → Restart
• Allow 10-15 minutes for the service to fully initialize before checking the version

2. Clear Gateway Cache and Registry

• Stop the gateway service completely
• Navigate to C:\Users\[Username]\AppData\Local\Microsoft\On-premises data gateway and delete the cache folder
• Clear any remaining registry entries related to the old gateway version
• Restart the machine and then start the gateway service

3. Perform Clean Reinstallation

• Uninstall the current gateway completely from Control Panel
• Remove any leftover files from the installation directory (usually C:\Program Files\On-premises data gateway)
• Download a fresh copy of the latest gateway installer from the official Microsoft site
• Run the installer as Administrator with all antivirus temporarily disabled
• Configure the gateway again with your credentials

4. Check Service Account Permissions

• Ensure the gateway service is running under an account with sufficient privileges
• The service account needs "Log on as a service" rights in Local Security Policy
• Grant full control permissions to the gateway installation folder for the service account

5. Manual Version Verification

• After installation, check the actual gateway executable version in the installation folder
• Compare this with the version showing in the Power BI service portal
• Sometimes the portal takes time to reflect the updated version - wait 24 hours before concluding the update failed

6. Network and Firewall Considerations

• Verify that your corporate firewall isn't blocking the gateway's ability to communicate version information
• Check if proxy settings are interfering with the version check process
• Ensure ports 443 and 5671 are open for outbound connections

7. Alternative Installation Method

• If standard installation fails, try installing in recovery mode
• Use PowerShell to install the gateway with elevated privileges
• Consider installing on a different machine temporarily to isolate the issue

Mostly you will find success with step 3 (clean reinstallation) combined with step 1 (service restart). The key is ensuring no remnants of the old installation remain before installing the new version.

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Best Regards,
Jainesh Poojara | Power BI Developer