On-premises data gateway error after November 2024 update

Our on-premises data gateway for PowerBI stopped working this past weekend. The error message at that time was that the latest version was required to be installed. Installed the November 2024 version and have not been able to get it back online. The main error message in the gateway app is "[Gateway] is configured correctly but is unreachable due to local network connectivity problems." I've had IT look into and they aren't seeing any traffic being blocked by firewalls.

This is main error I see in the log files: "[DM.GatewayServiceHost] Could not start the transfer service after updating configuration. Configuration will be reverted: System.ServiceModel.CommunicationException: Unable to reach wabi-north-europe-h-primary-relay22.servicebus.windows.net HTTP (80, 443)."

I also ran the gateway ports test and all connections failed. 

Additionally, I tried uninstalling and reinstalling the app. When I tried to recover the gateway I am getting error "Failed to update gateway details. You may need to change the account the gateway runs under." Any idea what this means? I am using my account to make the changes, which is an Admin on the gateway. Do I need to temporarily change the service account to my account to do the recovery?

Thanks for all your help,

Kyle