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On-premises data gateway Offline
Hi, I got this error message and the On-premises data gateway is in offline status. Gateway or datasources not reachable. May I know how to fix it? Thank you.
Hi EdithWong - Please do the below troubleshoot activities once when the gateway is offline
1.Open Services on the gateway server.
2.Look for "On-premises data gateway service".
If it is stopped, start the service.Ensure the machine running the gateway has internet access and can reach the Power BI service endpoints.Port 443 must be open for outbound traffic.
Logs can be found in the "C:\Users<GatewayUser>\AppData\Local\Microsoft\On-premises data gateway" folder.Look for recent errors or exceptions in the logs.
Hope this works
Hi EdithWong , Hope your issue is solved. If it is, please consider marking it 'Accept as solution', so others with similar issues may find it easily. If it isn't, please share the details. Thank you.