Forum Discussion
On-premises data gateway Offline
Hi EdithWong - Please do the below troubleshoot activities once when the gateway is offline
1.Open Services on the gateway server.
2.Look for "On-premises data gateway service".
If it is stopped, start the service.Ensure the machine running the gateway has internet access and can reach the Power BI service endpoints.Port 443 must be open for outbound traffic.
Logs can be found in the "C:\Users<GatewayUser>\AppData\Local\Microsoft\On-premises data gateway" folder.Look for recent errors or exceptions in the logs.
Hope this works
Super UserHi EdithWong - Please do the below troubleshoot activities once when the gateway is offline
1.Open Services on the gateway server.
2.Look for "On-premises data gateway service".
If it is stopped, start the service.
Ensure the machine running the gateway has internet access and can reach the Power BI service endpoints.Port 443 must be open for outbound traffic.
Logs can be found in the "C:\Users<GatewayUser>\AppData\Local\Microsoft\On-premises data gateway" folder.Look for recent errors or exceptions in the logs.
Hope this works