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Richard76's avatar
Richard76
Helper II
4 years ago
Solved

On premise gateway

Hi ,  I am getting the above error message on Power BI service for a live data report .  Desktop version works ok so assume it is an issue with the gateway but it does not seem to have any er...
Need Help
  • Richard76's avatar
    Richard76
    4 years ago

    Rebooted the gateway server and it kicked in to life again . Thanks for the replies 

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi  Richard76 ,

1. Whether your gateway is the latest version, if not, you can update it.

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-update

2. Is the gateway server condition bad, has the memory reached the limit, Competition for resources? With MS only allowing refreshes to be every 30 min, there is a rush for resources from other reports.

3. You can extend the timeout period by following the steps in the link below.

Set a max run time / timeout for Power Query

Setting Timeout Value in Powerquery

 

This is the related document, you can view this content:

https://community.powerbi.com/t5/Issues/Intermittent-refresh-failures-Data-source-timed-out/idi-p/657701

https://community.powerbi.com/t5/Issues/Scheduled-Refresh-Fail-Before-the-data-import-for-xxxxxxx/idi-p/666201

https://jd-bots.com/2021/03/21/fixed-before-the-data-import-for-finished-its-data-source-timed-out/

https://community.powerbi.com/t5/Issues/Before-the-data-import-for-Data-Source-Name-finished-its-data/idi-p/604041/page/2

 

Best Regards,

Liu Yang

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