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Helper I
Helper I

On premise gateway - unable to create datasource. Invalid connections credentials

Hello community,


For the last few months i have been using a personal gateway to update my datasets. As members of my organization will be looking to update datasets i wanted to switch to a on-premise gateway. 


I removed the personal gateway and installed the on premise gateway. I am now trying to go through my old data sets that relied on the personal gateway and map them to the new on premise gateway. however i keep getting the error "The credentials provided for the File source are invalid" even though i am copying the file source pathway from the desktop file.


Does anyone know what i am doing wrong or how to fix this?



Community Support
Community Support

Hi, @Russ99 


You will need to reconfigure the gateway for your dataset.



You can refer to the following links. 


Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.


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