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abehrmann's avatar
abehrmann
Helper II
8 years ago
Solved

On-premise data gateway set up fail

  I am attempting to set up an onpremise data gateway but when i go to log in i am recieving the below message..   Any help would be much appreciated!   Failed to sign in. Please verify your cre...
  • v-jiascu-msft's avatar
    8 years ago

    Hi abehrmann,

     

    1. Always use the latest version of Gateway. 

    2. How about restarting the computer?

    3. Seems you provided a wrong password. Did you use the Power BI account?

     

    Best Regards,

    Dale

  • Conarl_on_BI's avatar
    Conarl_on_BI
    8 years ago

    abehrmann

     

    The gateway needs to be installed on a machine that does not sleep or one that is always online. With that said on the weekend when you shut your computer the schedule refresh would not work. 

     

    This is ok if you installed a personal gateway...I guess but if you have installed an enterprise gateway then you would have to reconsider your deployment options.

    There plenty of article in the community that provide guides on how to deploy a personal or enterprise gateway. 

     

    Thank you,

    Conarl_On_BI