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Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

On premise Gateway refresh not working after changing computer password.

My organization has been using an on-premise data gateway (personal mode) from my laptop to upload an refresh data to PBI service. Recently, I had to change my computer password as required by out I....
Need Help
  • edhans's avatar
    edhans
    4 years ago

    In personal mode, the service runs as you. Open the gateway on your PC and confirm you can still sign in to the service.

    Once you've done that, go to the service and confirm all datasources are authenticated properly in the gateway config.

    This is one reason it is best to use the Enterprise mode as it runs as a service and not as a user. And when possible, log into resources using a service account and not a user account.

edhans's avatar
edhans
Icon for Community Champion rankCommunity Champion
4 years ago

In personal mode, the service runs as you. Open the gateway on your PC and confirm you can still sign in to the service.

Once you've done that, go to the service and confirm all datasources are authenticated properly in the gateway config.

This is one reason it is best to use the Enterprise mode as it runs as a service and not as a user. And when possible, log into resources using a service account and not a user account.