Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

On-premise Gateway (Personal mode) sign-in Script error

Hi Please help to find a solution. From time to time I cannot sign in On-premise Gateway (Personal mode) and see the following message.   After some time the issue resolves itself and disap...
Need Help
v-lid-msft's avatar
v-lid-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi Anonymous ,

 

Does it always the same url when you got the error? Can you login the gateway successfully after click the "Yes"? We tried to access the script directly, but we did not find anything unnormal.

 


Best regards,

 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi

I haven't tracked the URL. Note for the next time.

When I go by the link I can access the script as well. No problem.

 

If I click "Yes", it doesn't help to log in. The blank sheet where must be a dialog menu.

 

The issue appeared again and disappeared after a short time. Changing of network doesn't help.

 

Still no idea.

 

 

  • v-lid-msft's avatar
    v-lid-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

     

    Sorry for that, We cannot reproduce the issue here and also not found an effective solution. We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

     

     

    We sincerely apologize for any inconvenience this issue have caused.


    Best regards,