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Anonymous's avatar
Anonymous
Not applicable
6 years ago

On-premise Gateway (Personal mode) sign-in Script error

Hi Please help to find a solution. From time to time I cannot sign in On-premise Gateway (Personal mode) and see the following message.   After some time the issue resolves itself and disap...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi!

Thank you for the quick response.

Yes, I tried to re-install. It didn't help.

No problem to access Desktop and Power BI online service.

Microsoft IT Support suggested to change network. After I connected another wi-fi the issue disappeared. I am not sure that this is exactly what helped to fix it, because the issue could pop up and go away with no visible reasons.

I will try it again when the error occurs.

 

BR, Artem

 

v-lid-msft's avatar
v-lid-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi Anonymous ,

 

Does it always the same url when you got the error? Can you login the gateway successfully after click the "Yes"? We tried to access the script directly, but we did not find anything unnormal.

 


Best regards,

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi

    I haven't tracked the URL. Note for the next time.

    When I go by the link I can access the script as well. No problem.

     

    If I click "Yes", it doesn't help to log in. The blank sheet where must be a dialog menu.

     

    The issue appeared again and disappeared after a short time. Changing of network doesn't help.

     

    Still no idea.

     

     

    • v-lid-msft's avatar
      v-lid-msft
      Icon for Community Support rankCommunity Support
      6 years ago

      Hi Anonymous ,

       

      Sorry for that, We cannot reproduce the issue here and also not found an effective solution. We suggest you to open a ticket here for help if you are a pro user: https://powerbi.microsoft.com/en-us/support/

       

       

      We sincerely apologize for any inconvenience this issue have caused.


      Best regards,