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riin
New Member

On premise Datagateway Suddenly offline

Hello everyone, 

 

I ran into an issue with my On premises datagateway who suddenly stop running.

For a more detailed explanation :

- I have 4 datagateway on premises, who were on version 3000.162.10 and where working perfectly fine.

- The first datagateway stopped working on 21 september, which seems to correlate with the release of 3000.190.17 (https://powerbi.microsoft.com/en-us/blog/on-premises-data-gateway-september-2023-release/ )

- The second gateway stopped working on 1 october.

- The third stopped working yesterday.

- The last one stopped working today.

- by " stopped working" i mean that the windows service would not start anymore.

- A reboot of the host was not enough to solve the problems.

- An update of the datagateway was ablo to solve the problems.

 

Now here is my question : How and why my gateways stopped working ? what can be the root cause ?

I suspect a configuration problem, but i wloud like to have a deeper explanation.

 

I know that microsoft does not offer support from gateways older than 6 months, but nowhere i've seen that they would stopped working altogether.

 

I kindly appreciate your help.

 

p.s: if you could also redirect me to how open an official ticket, it would help. thanks.

 

4 REPLIES 4
angel4199
Frequent Visitor

I have the same problem

 

I have solved it by uninstalling and installing version 3000.202.16 on the two datagateways and creating the cluster and connections.

v-yetao1-msft
Community Support
Community Support

Hi  @riin 

So after you updated the gateway the problem was solved right? If you want to know why gateway is reporting errors, you can check the corresponding error log.

https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot#troubleshooting-to...

 

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

riin
New Member

I forgot to say that those 4 gateway are members of the same cluster

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