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New Member

On premise Datagateway Suddenly offline

Hello everyone, 


I ran into an issue with my On premises datagateway who suddenly stop running.

For a more detailed explanation :

- I have 4 datagateway on premises, who were on version 3000.162.10 and where working perfectly fine.

- The first datagateway stopped working on 21 september, which seems to correlate with the release of 3000.190.17 ( )

- The second gateway stopped working on 1 october.

- The third stopped working yesterday.

- The last one stopped working today.

- by " stopped working" i mean that the windows service would not start anymore.

- A reboot of the host was not enough to solve the problems.

- An update of the datagateway was ablo to solve the problems.


Now here is my question : How and why my gateways stopped working ? what can be the root cause ?

I suspect a configuration problem, but i wloud like to have a deeper explanation.


I know that microsoft does not offer support from gateways older than 6 months, but nowhere i've seen that they would stopped working altogether.


I kindly appreciate your help.


p.s: if you could also redirect me to how open an official ticket, it would help. thanks.


Frequent Visitor

I have the same problem


I have solved it by uninstalling and installing version 3000.202.16 on the two datagateways and creating the cluster and connections.

Community Support
Community Support

Hi  @riin 

So after you updated the gateway the problem was solved right? If you want to know why gateway is reporting errors, you can check the corresponding error log.


Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

New Member

I forgot to say that those 4 gateway are members of the same cluster

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