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drallam's avatar
drallam
Helper II
9 years ago
Solved

On-Premises Gateway problem

Hi,   I downloaded the gateway premesis and isntalled it with selecting On-Premises as the option. I hit the configure button and entered the name and recovery key. After that i go to PowerBI Se...
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  • v-yulgu-msft's avatar
    v-yulgu-msft
    9 years ago

    Hi drallam,

     

    Do you mean IT team entered their credentials rather than your account to configure the On-Premises Gateway? If so, that is why you cannot connect to the gateway in Power BI service logged in with your account. You should make sure the account configured in gateway is the same one you used to log into service.

     

    If you need to install On-Premises Gateway (Personal mode), you should supply the windows user name and password that the windows service will run as. 

     

    Reference: On-premises data gateway

     

    Best regards,

    Yuliana Gu

v-yulgu-msft's avatar
v-yulgu-msft
Microsoft Employee
9 years ago

Hi drallam,

 

Do you mean IT team entered their credentials rather than your account to configure the On-Premises Gateway? If so, that is why you cannot connect to the gateway in Power BI service logged in with your account. You should make sure the account configured in gateway is the same one you used to log into service.

 

If you need to install On-Premises Gateway (Personal mode), you should supply the windows user name and password that the windows service will run as. 

 

Reference: On-premises data gateway

 

Best regards,

Yuliana Gu