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drallam's avatar
drallam
Helper II
9 years ago
Solved

On-Premises Gateway problem

Hi,   I downloaded the gateway premesis and isntalled it with selecting On-Premises as the option. I hit the configure button and entered the name and recovery key. After that i go to PowerBI Se...
Need Help
  • v-yulgu-msft's avatar
    v-yulgu-msft
    9 years ago

    Hi drallam,

     

    Do you mean IT team entered their credentials rather than your account to configure the On-Premises Gateway? If so, that is why you cannot connect to the gateway in Power BI service logged in with your account. You should make sure the account configured in gateway is the same one you used to log into service.

     

    If you need to install On-Premises Gateway (Personal mode), you should supply the windows user name and password that the windows service will run as. 

     

    Reference: On-premises data gateway

     

    Best regards,

    Yuliana Gu

drallam's avatar
drallam
Helper II
9 years ago

 

Now i have this issue popping up. I don't find the application in program and features.

Anonymous's avatar
Anonymous
Not applicable
9 years ago

drallam ok, I mis-understood your first post. I didn't realize you installed the personal. If you installed the regular OPD gateway, then you would likely have had to follow the above directions.

 

If they are installing the personal gateway, that is only applicable to their credentials. And you can't install multiple gateways on the same machine. If you want to install a single gateway for reporting within the organization I would suggest un-installing the personal gateway, and installing the regular on premises data gateway (OPDG) and follow my instructions (If IT installs that one as well).