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drallam's avatar
drallam
Helper II
9 years ago
Solved

On-Premises Gateway problem

Hi,   I downloaded the gateway premesis and isntalled it with selecting On-Premises as the option. I hit the configure button and entered the name and recovery key. After that i go to PowerBI Se...
Need Help
  • v-yulgu-msft's avatar
    v-yulgu-msft
    9 years ago

    Hi drallam,

     

    Do you mean IT team entered their credentials rather than your account to configure the On-Premises Gateway? If so, that is why you cannot connect to the gateway in Power BI service logged in with your account. You should make sure the account configured in gateway is the same one you used to log into service.

     

    If you need to install On-Premises Gateway (Personal mode), you should supply the windows user name and password that the windows service will run as. 

     

    Reference: On-premises data gateway

     

    Best regards,

    Yuliana Gu

Anonymous's avatar
Anonymous
Not applicable
9 years ago

drallam Is the machine you installed the gateway on part of the same domain as the account you logged into the Service with? Did you use your credentials to set up the gateway?

  • drallam's avatar
    drallam
    Helper II
    9 years ago

    Yes, it's the same domain.

     

    So, to install the .exe file our IT team needs to enter the credentials. They remote in and enter it. So i think its probably installing it on their local App data not mine.

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      drallam They would need to log in to the Power BI Service and add you as an administrator on the gateway. Wheel icon -> Manage Gateways -> Administrators in order for you to add data sources and manage the gateway

      • drallam's avatar
        drallam
        Helper II
        9 years ago

         

        Now i have this issue popping up. I don't find the application in program and features.