Forum Discussion
On Premises Data Gateway
Hi Team,
We are encountering an error with the PowerBI gateway setup on our server, every time the server resizes or restarts PowerBI Gateway is not restarting automatically, even though the Gateway was set to start Automatically in Services, also we are not able to see anything in the log file of the gateway as well. Could you please suggest us a solution for this to get resolved.
We are getting an error messsage as shown below and once we click on Retry the On-Premises data gateway is getting started, but the problem for us is that, this can't keep happening.
Regards,
Ashwin Vasudevan
Hi Anonymous,
Please try switching Startup Type from "Automatic" to "Automatic (Delayed Start)" then test again.
If issue persists, please provide event viewer logs and gw logs.
Best Regards,
Qiuyun Yu
11 Replies
Hi Anonymous,
I have reported this issue internally: CRI 90170508. Will update here once I get any information.
Best Regards,
Qiuyun YuHi Anonymous,
Please try switching Startup Type from "Automatic" to "Automatic (Delayed Start)" then test again.
If issue persists, please provide event viewer logs and gw logs.
Best Regards,
Qiuyun YuHi Anonymous,
Glad to hear the issue is resolved. I will close this thread as you requested.
Best Regards,
Qiuyun YuSorry guys, what was the resolution to this please? Delayed Start hasn't fixed this for me! Was there something else you did but isn't posted here?
Hi,
Apart from delayed start. there was something else we did for this.
You might need to increase the start up time of the application (PowerBI) on the server. As the server starts, for us it was trying to start the powerBI application within a certain amount of seconds, but PowerBI was not able to start in the given time period, so it was failing. If you could increase the Start Up time of the PowerBI application on the server, this would resolve your issue.
Regards,
Ashwin
