Solved: Re: On Premise Gateway Not Configured Correctly - Page 2

biki · ‎05-30-2022

hello,

i have searched, but not found exactly the same issue.

we have on premise gateway (enterprise version) for years, abt 2 months ago, i moved the gateway to the other server. the migration process has succeed without any trouble at all. just like voila! the connection moved to the new one.

the gateway still running well actually, but this morning, i want to stop automatic refresh process for a while due to report update, turn out that Scheduled Refresh menu is disabled,

and i checked the gateway is not configured correctly.

but when i checked the gateway setting, its online.

how to configure the gateway correctly then?

pls help, thanks in advanced!

biki · ‎06-21-2022

dear all,

after a week trying to solve the problem with microsoft, finally i found what was the cause.

the problem is the version of Power BI Desktop, it need to be upgraded to the latest and choose the apps from Microsoft Store, and then republish all the reports.

after that, the enterprise gateway will work smoothly.

i consider this problem has SOLVED then.

thanks to all,

biki

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biki · ‎10-09-2022

well, i just found out another solution, and i think Microsoft have to fix this bugs quickly.

last weekend there's some network migration in here, and this morning i've just realized that PBI gateway suddenly not connected (again).

1. first i tried to relogin the gateway, not worked, still not connected.

2. then i tried to update the gateway, relogin again, still not worked. the datasource has mapped but the button Apply still in disabled state

3. accidently i clicked the status of the Gateway (the green one), suddenly the button Apply was enable!

there, the solution has turned out so simple! is this because i updated the gateway? i don't know.

is this solution applied in the first place? i don't know either.

the gateway is running, that's all that matters.

cheers!

biki

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biki · ‎06-12-2022

thanks for your info @bcteh

hopefully our server will up 247 til we find the perfect solution for this issue.

we're still waiting for microsoft to response (i've already open ticket for this).

ROG · ‎10-19-2022

Hi @biki I'm facing the same issue, and I was wondering if MS has replied to you?

biki · ‎10-20-2022

hello @ROG MS has replied, but then we're just create-recreate the report/dataset over and over again til dropped *sigh
so i decided to tried 2 solutions by myself, you can check it out (above).

hope it help!