Forum Discussion
On Premise Gateway Issue
Hi Shubh
When you say you are getting a timeout, is that the timeout due to there not being any data in the pipeline?
Or putting it in another way is that for your data to be returned it is taking a very long time?
What is your data source?
If you can also ensure that you have got the latest version installed.
Either way when you install the On-Premise Gateway either Personal or Enterprise they both use the Azure Service Bus for communication.
Hi GilbertQ
Thanks for your response.
I am using an ODBC Connection. But haven't configured any Azure Service Bus for it.
Can you please tell me the procedure and license cost for the same??
My data get refreshed on Power BI Desktop in 30-40 seconds by manual refresh
But on cloud(Power BI Services), it not refreshing neither by manual refresh nor by schedule refresh.
Though my gateway and Data Source credentials are successful.
Hi Shubh
It would appear that you need to configure the DSN on your On-Premise Data Gateway server where you have installed.
Here is a person with a similar issue, as well as how they solved it
Hi GilbertQ
I am getting a successful connection when i added data source to my gateway.
It is not showing any error in connection.
But when i refresh the dataset, it always show timeout error as it takes more than 2 hrs.
While refreshing it with Power BI Desktop, it get refreshed within 30-40 seconds.
And can you please tell me how to configure Azure Service Bus because presently i am not using this bus in anyway.
I have just added Data source to my gateway and connection for the same is successful.
