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On-Premise Data Gateway - Keeps signing out

Hello all,


I am hoping some of you could help or at lest point me in the right direction. We have Server 2016 and run the latest patches. We use On-Premise Data Gateway (latest version as of today 3000.77.77). 


For a year or so the On-Premise Data Gateway set up worked great. Recently (last few months) the service periodicly signs off and the gateway is unreachable. I have not found a pattern but it seems to take two or three days or about 20 refreshes. Of course when it signs off I am travelling and can't easily log back in. Then after a few refreshes with the gateway down Power BI online shuts off my Scheduled Refresh adding the need to log in online and turn that back on.


All of the posts I read or could find say that once I am signed in to the Gateway I should not have to periodically resign in and especially not on a machine that does not restart often.


Anyone experiencing this issue? It is a great service but having to consciously log in and resign in is counter intuitive to an automated gateway.


 Thanks in advance!


Community Support
Community Support

Hi @BG50 ,


Not very clear, you could try to export the log file to get more information.


Best Regards,


Community Support Team _ Jay
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