On Premise Data Gateway Installation Fail - Error Status - 1603

[tapas0]

Hi,

I am new to fabric.I am trying to install on premise data gateway in my windows - 10 laptop. Installtion process starts and and goes until the last moment and I get the error.

some excerpts from error log  - 

MSI (s) (80:BC) [09:26:21:016]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 16.2.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (80:BC) [09:26:21:126]: Deferring clean up of packages/files, if any exist
MSI (s) (80:BC) [09:26:21:126]: MainEngineThread is returning 1603
MSI (s) (80:C0) [09:26:21:126]: No System Restore sequence number for this installation.
=== Logging stopped: 25/02/2025 09:26:21 ===
MSI (s) (80:C0) [09:26:21:157]: User policy value 'DisableRollback' is 0
MSI (s) (80:C0) [09:26:21:157]: Machine policy value 'DisableRollback' is 0
MSI (s) (80:C0) [09:26:21:157]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (80:C0) [09:26:21:157]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (80:C0) [09:26:21:173]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (80:C0) [09:26:21:173]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (80:C0) [09:26:21:173]: Destroying RemoteAPI object.
MSI (s) (80:6C) [09:26:21:173]: Custom Action Manager thread ending.
MSI (c) (B0:5C) [09:26:21:173]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:5C) [09:26:21:173]: MainEngineThread is returning 1603

found some exception - 

SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI8FB7.tmp-0\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddLogonAsServiceRight
CustomActionStarted (action=AddLogonAsServiceRight,build=3000.258.5+959f5cb5f0a3c3a479ba267fbf62840a9bdb737b)
CustomActionStarted (action=AddLogonAsServiceRight,build=3000.258.5+959f5cb5f0a3c3a479ba267fbf62840a9bdb737b,duraction=538)
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Management.ManagementException: Invalid class
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
at System.Linq.Enumerable.First(IEnumerable`1 source)
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActionsServiceHelper.get_ServiceUsername()
at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActionsService.AddLogonAsServiceRight()
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction AddLogonAsServiceRight returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 09:26:20: AddLogonAsServiceRight. Return value 3.
Action ended 09:26:20: INSTALL. Return value 3.
Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF28670C6}
Property(S): INSTALLLOCATION = C:\Program Files\On-premises data gateway\

Note -

My PC is up to date .It is windows -10

Thanks 

Tapas

[Anonymous]

Hi @tapas0,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,
Vinay Pabbu

[Anonymous]

Hi @tapas0,

May I ask if you have gotten this issue resolved?

If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

Regards,
Vinay Pabbu

[Anonymous]

Hi @tapas0,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,
Vinay Pabbu

[Anonymous · Accepted solution]

Hi @tapas0,

Thank you for reaching out to Microsoft Fabric Community Forum.

Error 1603 is a general Windows Installer failure, often caused by permission issues or MSI corruption.

If this is a corporate PC, security policies or endpoint protection tools may be blocking the installation. Some organizations restrict MSI execution or prevent system modifications.

Contact your IT team to whitelist the gateway installer and review MSI execution policies. They may need to relax restrictions to allow the installation.

If this post helps, then please consider Accepting as solution to help the other members find it more quickly, don't forget to give a "Kudos" – I’d truly appreciate it!

Regards,
Vinay Pabbu