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sanjyot_firke's avatar
sanjyot_firke
Helper II
3 years ago

On -Premise Data Gateway Disappearing from Dataflow

Hi Team,

I have installed an On Premise Data Gateway on a dedicated server. There is a data flow which uses the gateway as I am getting data from snowfflake, excel sheets. From yesterday afternoon, when I click on the "Project -Data Load" Setting options under the dataflow, the Data gateway is coming as blank. When I check the status of the gateway, it comes as Online.

I manually refresh the view, I can see the gateway, but when I save and close the dataflow it disappears again. My reports are running on the same gateway and they are able to refresh based on their scheduled refresh times.The gateway has been updated to the latest version as well.

 

Can anyone please guide me as it is causing terrible issues and we are unable to see the latest data in our report?

 

Please help as this is becoming a recurring issue and I have no clue on what to do to resolve it.

 

Regards,

Sanjyot

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