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jpquinn's avatar
jpquinn
Icon for Helper I rankHelper I
9 years ago
Solved

On-Premesis Data Gateway - Upgrading - The communication object...in the Faulted state.

I just opened the On-prem gatway and clicked hte link that said I had an update. I clicked, installed, and was signing in my my ID as I'm the admin, and then when to sign in to Restore the existing g...
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  • jpquinn's avatar
    jpquinn
    9 years ago

    Update: Fix  - For my issue, the fix was to change the accout being used within the Logon tab on the service itself. I'm not sure what it was exactly, "NT SERVICE\PBIEgwService", but I change it to an account that also is a proxy account, and presto, it worked. Not sure how the other account worked at all until I did this upgrade, or even why I must change it to this due to upgrade. I've upgraded a few months ago and did not have this fiasco.

jpquinn's avatar
jpquinn
Icon for Helper I rankHelper I
9 years ago

I've uninstall the gateway and then reinstalled and when trying to recover the existing gateway, I get the same errors as mentioned previously.

 

I also get this error: Gateway service health check failed.

 

I go to this website and I've tried what seems to apply to no avail

 

 

jpquinn's avatar
jpquinn
Icon for Helper I rankHelper I
9 years ago

Update: Fix  - For my issue, the fix was to change the accout being used within the Logon tab on the service itself. I'm not sure what it was exactly, "NT SERVICE\PBIEgwService", but I change it to an account that also is a proxy account, and presto, it worked. Not sure how the other account worked at all until I did this upgrade, or even why I must change it to this due to upgrade. I've upgraded a few months ago and did not have this fiasco.