Solved: On Prem gateway installed but can't see it on the ...

vanessafvg · ‎05-02-2017

The gateway is installed and online but it not available in the service, in the service it shows that no gateway is installed. any idea what is going on?

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Seth_C_Bauer · ‎05-02-2017

@vanessafvg Are you logging in to the Service with the user that you used to create the gateway? That is the admin user, and it will be the only default user on the gateway initially.

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View solution in original post

Seth_C_Bauer · ‎05-02-2017

@vanessafvg Are you logging in to the Service with the user that you used to create the gateway? That is the admin user, and it will be the only default user on the gateway initially.

Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

vanessafvg · ‎05-02-2017

it was actually the IT guy - he figured it out... thanks though which is as exactly as you said re the admin.

If I took the time to answer your question and I came up with a solution, please mark my post as a solution and /or give kudos freely for the effort 🙂 Thank you!

Proud to be a Super User!

On Prem gateway installed but can't see it on the service

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