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abehrmann's avatar
abehrmann
Helper II
8 years ago
Solved

On-Prem Gate way

i migrated my on prem gateway but i am having an issue connecting nowl, I am recieveing the below message   nable to connect: We encountered an error while trying to connect to . Details: ""Hide de...
  • GilbertQ's avatar
    8 years ago
    Hi there,

    Based on the error the files were stored on the C: Drive of the previous server. And now that you migrated servers it is on a different server that does not have the files.

    Ensure that the XLSX files are stored in the identical location. 'C:\Users\Alex Behrmann\OneDrive - CS Hudson\PowerBI\DataRefresh\Client_Invioce.xlsx'.
  • v-frfei-msft's avatar
    8 years ago

    Hi abehrmann,

     

    As the error message, that you did not add the data souce to the gateway. Could you please select the gear icon and manage gateway to add data souce in Power BI service, and try again? For more details, please check the online document

     

     

    Regards,
    Frank