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Continued Contributor
Continued Contributor

Odd Error from Power BI refresh -

I've started getting this error on several of my datasets in the service:

Last refresh failed: Wed Apr 20 2016 09:34:08 GMT-0400 (Eastern Daylight Time)
An error occurred while processing the data in the dataset.
Hide details

 Last refresh failed: Wed Apr 20 2016 09:34:08 GMT-0400 (Eastern Daylight Time)
An error occurred while processing the data in the dataset.Hide details
Data source type:
Processing error: Cannot decrypt the credential for data source NewPbiDataSource_6905f9a4-b1d0-4e15-91d2-6529cadb22d4. The credential is missing or the certificate is changed. Please make sure the certificate has not been changed since it is configured in gateway management console.
Cluster URI:
Activity ID: 90231433-02e5-4914-9ab4-e18b71bfb2c3
Request ID: 96df97b4-cdb4-7a1b-a8bf-53a343c491e1
Time: 2016-04-20 13:34:08Z


Is anyone familiar with this? I REALLY need to get this resolved - several of our companies are starting to adopt Power BI but not being able to refresh will be an issue. I can refresh from the desktop and publish to the service just fine. It just doesn't work to refresh from the service.

Super User
Super User

What is the data source? Two actions that I would take. First, use the smiley icon in the upper right of the Service to send a "frowny face" to Microsoft and include a screen shot, there is a little picture icon you can use when leaving a comment. Then, go to and use the Contact Support link (bottom left) to send in an actual support request.

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It's a Sybase database (QQube) that holds data from Quickbooks. Thanks for your advice! I'll give that a go.


Thanks for your help in general! I have another account here (@dbadmin). I work for several different companies, each using Power BI for different reasons. You've assisted with several different problems on both sides, so thanks. 🙂 




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