Odd Error from Power BI refresh -

[heathernicole]

I've started getting this error on several of my datasets in the service:

Last refresh failed: Wed Apr 20 2016 09:34:08 GMT-0400 (Eastern Daylight Time)
An error occurred while processing the data in the dataset.Hide details

 Last refresh failed: Wed Apr 20 2016 09:34:08 GMT-0400 (Eastern Daylight Time)
An error occurred while processing the data in the dataset.Hide details
Data source type:
Processing error: Cannot decrypt the credential for data source NewPbiDataSource_6905f9a4-b1d0-4e15-91d2-6529cadb22d4. The credential is missing or the certificate is changed. Please make sure the certificate has not been changed since it is configured in gateway management console.
Cluster URI: WABI-US-EAST2-redirect.analysis.windows.net
Activity ID: 90231433-02e5-4914-9ab4-e18b71bfb2c3
Request ID: 96df97b4-cdb4-7a1b-a8bf-53a343c491e1
Time: 2016-04-20 13:34:08Z

Is anyone familiar with this? I REALLY need to get this resolved - several of our companies are starting to adopt Power BI but not being able to refresh will be an issue. I can refresh from the desktop and publish to the service just fine. It just doesn't work to refresh from the service.

[Greg_Deckler]

What is the data source? Two actions that I would take. First, use the smiley icon in the upper right of the Service to send a "frowny face" to Microsoft and include a screen shot, there is a little picture icon you can use when leaving a comment. Then, go to support.powerbi.com and use the Contact Support link (bottom left) to send in an actual support request.

[heathernicole]

It's a Sybase database (QQube) that holds data from Quickbooks. Thanks for your advice! I'll give that a go.

Thanks for your help in general! I have another account here (@dbadmin). I work for several different companies, each using Power BI for different reasons. You've assisted with several different problems on both sides, so thanks. 🙂