Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
2 years ago
Solved

October Update Gateway Issue

Hi All! We are encountering an issue with our gateway ever since we updated for the October release.  We already tried to restart the machine & gateway and also tried to reinstall the gateway but no...
Need Help
  • Anonymous's avatar
    Anonymous
    2 years ago

    This is a known issue and is already being fixed by engineers. If there is any other development, I will publish the solution here as soon as possible

Joshrodgers123's avatar
Joshrodgers123
Advocate V
2 years ago

Us to. It seems to be occuring on any dataset using both a cloud and onprem source.

  • Erokor's avatar
    Erokor
    Resolver II
    2 years ago

    Have any work around? I've noticed I can get it to refresh a couple times when mapping the cloud source thru the gateway.

    • Joshrodgers123's avatar
      Joshrodgers123
      Advocate V
      2 years ago

      We luckily had a spare gateway still on the September version. We're pointing any of the problematic datasets to that one and they're running fine. 

    • Anonymous's avatar
      Anonymous
      Not applicable
      2 years ago

      Same as Joshrodgers123 we have a spare gateway that is outdated and we redirecting it in there. Weirdly only a few of our dataset has an error. 

      I initially did the cloud source as well it runs from time to time but still unreliable.