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shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Not receiving email via subscription

Dear,   I have enabled subscription for a report and the same has been shown in the subscription tab as well.   However I havent receivd any email so far. I did it on day before yesterday, and co...
Need Help
shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Hi Anonymous

 

Sorry, it was typo mistake. 

 

Its not yet resolved.

 

Br,

Shams

Anonymous's avatar
Anonymous
Not applicable
9 years ago

We actually received a response from the Power BI team to check our mail server logs and found that it was being sent to the UPN address but the sender domain was being treated as suspicious so the mail was blocked.

 

The incident was thus raised as an issue with the Microsoft Exchange Server for them to correct this. We are still awaiting a response from the Microsoft exchange incident.

 

  • mospina's avatar
    mospina
    New Member
    9 years ago

    Hi , I am having the same issue.

    Not receiving emails from my corporative email ( same domian as the login account). I have Power BI PRO, I am loading the info from a local excel file, and also receiving emails from [email protected] when there is a refresh issue.

     

    Do you know if still the described bug is pending to solve ? 

     

    Thanks for your response, Cheers, 

    • Sokon's avatar
      Sokon
      Icon for Advocate V rankAdvocate V
      9 years ago

      mospina

      This is a bug, according to this post. No news so far. But the issue described there is due to the fact that UPN and the E-Mail-address are not the same. If your UPN and E-Mail are the same, your issue is lilkely to have another cause.