Forum Discussion

shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Not receiving email via subscription

Dear,   I have enabled subscription for a report and the same has been shown in the subscription tab as well.   However I havent receivd any email so far. I did it on day before yesterday, and co...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

shamsuddeenvp, Sokon, Anonymous

 

I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).

 

 

1)      Did you check your spam/Clutter folders

 

2)      Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.

aviral's avatar
aviral
Icon for Advocate IV rankAdvocate IV
9 years ago

Hi Fellow: 

 

Wanted to know if the subscription emails work if the source dataset is getting refreshed through OneDrive? 

 

I have a PBIX file which I have saved in OneDrive for Business folder. I then got onto PowerBI and used "Get Data"-->"From File"-->"From OneDrive for business"  and then imported it into PowerBI. 

 

Now whatever changes I make to that PBIX on OneDrive (through PBI Desktop), they are updated to the Dashboard automatically within an hour but the subscription mails don't seem to be going out even after I refreshed the data on PBI Desktop and saved  it. 

 

Is there something that I am doing wrong or missing on? 

  • Sokon's avatar
    Sokon
    Icon for Advocate V rankAdvocate V
    9 years ago

    Is your UPN different to your actual e-mail-address? If yes, then you probably are affected by the bug which is described here.

    The problem seems not to be the data source itself but the fact that the Power BI cloud service seems to send the mails to your UPN.

    • aviral's avatar
      aviral
      Icon for Advocate IV rankAdvocate IV
      9 years ago

      Our UPN is same as our email ID and the whole organization is on Office365. 

       

      Thanks for sharing the information though. Useful information.