Forum Discussion
shamsuddeenvp
Post Patron
Post PatronNot receiving email via subscription
Dear, I have enabled subscription for a report and the same has been shown in the subscription tab as well. However I havent receivd any email so far. I did it on day before yesterday, and co...
shamsuddeenvp Anonymous Sokon,
OK, I got a quick response. HEre is what he said:
This is a known issue that we’re working on fixing.
For now, the workaround if you are not receiving emails for data alerts and subscriptions is to ensure that your UPN can receive emails (see above). Unfortunately, we understand that this may be difficult or unfeasible for some users -- and the only recourse is to wait for the bug fix.
HTH
Sokon
Advocate V
Advocate VThanks for the quick response! At least we know it IS a bug and you are working on it. That helps me tell my customers it's worth waiting.