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shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Not receiving email via subscription

Dear,   I have enabled subscription for a report and the same has been shown in the subscription tab as well.   However I havent receivd any email so far. I did it on day before yesterday, and co...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi,

 

Thanks for the reply.

 

1. Spam and Clutter are empty

 

2. We get emails on refresh failures so this cannot be the case.

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi Anonymous, shamsuddeenvp, Sokon,

 

I am checking with the PM for this feature and will post when I hear back from him. 

 

Thanks,

Michele

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    shamsuddeenvp Anonymous Sokon,

    OK, I got a quick response.  HEre is what he said:

     

    This is a known issue that we’re working on fixing.

     

    For now, the workaround if you are not receiving emails for data alerts and subscriptions is to ensure that your UPN can receive emails (see above). Unfortunately, we understand that this may be difficult or unfeasible for some users -- and the only recourse is to wait for the bug fix.

     

    HTH

  • Sokon's avatar
    Sokon
    Icon for Advocate V rankAdvocate V
    9 years ago

    Thanks for the quick response! At least we know it IS a bug and you are working on it. That helps me tell my customers it's worth waiting.