Forum Discussion
Post PatronNot receiving email via subscription
shamsuddeenvp, Sokon, Anonymous
I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).
1) Did you check your spam/Clutter folders
2) Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.
Hi,
Thanks for the reply.
1. Spam and Clutter are empty
2. We get emails on refresh failures so this cannot be the case.
Hi Anonymous, shamsuddeenvp, Sokon,
I am checking with the PM for this feature and will post when I hear back from him.
Thanks,
Michele
shamsuddeenvp Anonymous Sokon,
OK, I got a quick response. HEre is what he said:
This is a known issue that we’re working on fixing.
For now, the workaround if you are not receiving emails for data alerts and subscriptions is to ensure that your UPN can receive emails (see above). Unfortunately, we understand that this may be difficult or unfeasible for some users -- and the only recourse is to wait for the bug fix.
HTH
SokonAdvocate V
Thanks for the quick response! At least we know it IS a bug and you are working on it. That helps me tell my customers it's worth waiting.