Forum Discussion
Post PatronNot receiving email via subscription
shamsuddeenvp, Sokon, Anonymous
I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).
1) Did you check your spam/Clutter folders
2) Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.
Advocate V- I checked the spam folders before - no result. Usually we do get mails from other functionalities like "shared dashboard" and "you are added to a group", but we miss other mails like alert mails or subscirption mails.
- UPN and email-addresses are different, yes. I'm not in the position to tell our admins how to administer their tenant - so that approach is likely to fail in my scenario. And because of the fact that we recieve some emails and some not, the behaviour seems to me more like a bug.