Forum Discussion

shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Not receiving email via subscription

Dear,   I have enabled subscription for a report and the same has been shown in the subscription tab as well.   However I havent receivd any email so far. I did it on day before yesterday, and co...
Need Help
shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Hi Anonymous

 

Sorry, it was typo mistake. 

 

Its not yet resolved.

 

Br,

Shams

Anonymous's avatar
Anonymous
Not applicable
9 years ago

shamsuddeenvp, Sokon, Anonymous

 

I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).

 

 

1)      Did you check your spam/Clutter folders

 

2)      Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.

  • Sokon's avatar
    Sokon
    Icon for Advocate V rankAdvocate V
    9 years ago
    • I checked the spam folders before - no result. Usually we do get mails from other functionalities like "shared dashboard" and "you are added to a group", but we miss other mails like alert mails or subscirption mails.
    • UPN and email-addresses are different, yes. I'm not in the position to tell our admins how to administer their tenant - so that approach is likely to fail in my scenario. And because of the fact that we recieve some emails and some not, the behaviour seems to me more like a bug.
  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi,

     

    Thanks for the reply.

     

    1. Spam and Clutter are empty

     

    2. We get emails on refresh failures so this cannot be the case.

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi Anonymous, shamsuddeenvp, Sokon,

       

      I am checking with the PM for this feature and will post when I hear back from him. 

       

      Thanks,

      Michele

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        shamsuddeenvp Anonymous Sokon,

        OK, I got a quick response.  HEre is what he said:

         

        This is a known issue that we’re working on fixing.

         

        For now, the workaround if you are not receiving emails for data alerts and subscriptions is to ensure that your UPN can receive emails (see above). Unfortunately, we understand that this may be difficult or unfeasible for some users -- and the only recourse is to wait for the bug fix.

         

        HTH

  • aviral's avatar
    aviral
    Icon for Advocate IV rankAdvocate IV
    9 years ago

    Hi Fellow: 

     

    Wanted to know if the subscription emails work if the source dataset is getting refreshed through OneDrive? 

     

    I have a PBIX file which I have saved in OneDrive for Business folder. I then got onto PowerBI and used "Get Data"-->"From File"-->"From OneDrive for business"  and then imported it into PowerBI. 

     

    Now whatever changes I make to that PBIX on OneDrive (through PBI Desktop), they are updated to the Dashboard automatically within an hour but the subscription mails don't seem to be going out even after I refreshed the data on PBI Desktop and saved  it. 

     

    Is there something that I am doing wrong or missing on? 

    • Sokon's avatar
      Sokon
      Icon for Advocate V rankAdvocate V
      9 years ago

      Is your UPN different to your actual e-mail-address? If yes, then you probably are affected by the bug which is described here.

      The problem seems not to be the data source itself but the fact that the Power BI cloud service seems to send the mails to your UPN.

      • aviral's avatar
        aviral
        Icon for Advocate IV rankAdvocate IV
        9 years ago

        Our UPN is same as our email ID and the whole organization is on Office365. 

         

        Thanks for sharing the information though. Useful information.