Forum Discussion
Post PatronNot receiving email via subscription
Post PatronHi Anonymous
I dint raise ticket.
Nt et resolved the issue.
Br,
Shams
Glad you got it resolved, can you share how it was resolved? I don't know what Nt et stands for.
Thanks,
Michele
- shamsuddeenvp
Hi Anonymous
Sorry, it was typo mistake.
Its not yet resolved.
Br,
Shams
shamsuddeenvp, Sokon, Anonymous
I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).
1) Did you check your spam/Clutter folders
2) Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.
SokonAdvocate V
- I checked the spam folders before - no result. Usually we do get mails from other functionalities like "shared dashboard" and "you are added to a group", but we miss other mails like alert mails or subscirption mails.
- UPN and email-addresses are different, yes. I'm not in the position to tell our admins how to administer their tenant - so that approach is likely to fail in my scenario. And because of the fact that we recieve some emails and some not, the behaviour seems to me more like a bug.
We actually received a response from the Power BI team to check our mail server logs and found that it was being sent to the UPN address but the sender domain was being treated as suspicious so the mail was blocked.
The incident was thus raised as an issue with the Microsoft Exchange Server for them to correct this. We are still awaiting a response from the Microsoft exchange incident.
Hi , I am having the same issue.
Not receiving emails from my corporative email ( same domian as the login account). I have Power BI PRO, I am loading the info from a local excel file, and also receiving emails from [email protected] when there is a refresh issue.
Do you know if still the described bug is pending to solve ?
Thanks for your response, Cheers,
