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shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Not receiving email via subscription

Dear,   I have enabled subscription for a report and the same has been shown in the subscription tab as well.   However I havent receivd any email so far. I did it on day before yesterday, and co...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi, I have the same problem and the setup is very similar. Did you manage to raise an incident? If so, did you get a solution?

shamsuddeenvp's avatar
shamsuddeenvp
Icon for Post Patron rankPost Patron
9 years ago

Hi Anonymous

 

I dint raise ticket.

 

Nt et resolved the issue.

 

Br,

Shams

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi shamsuddeenvp

     

    Glad you got it resolved, can you share how it was resolved?  I don't know what Nt et stands for. 

     

     

    Thanks,

    Michele

    • shamsuddeenvp's avatar
      shamsuddeenvp
      Icon for Post Patron rankPost Patron
      9 years ago

      Hi Anonymous

       

      Sorry, it was typo mistake. 

       

      Its not yet resolved.

       

      Br,

      Shams

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        shamsuddeenvp, Sokon, Anonymous

         

        I've spoken to the PM for this feature and he sent me the following information. Please let me know if this helps (or not).

         

         

        1)      Did you check your spam/Clutter folders

         

        2)      Do you know if your Azure Active Directory (AAD) User Principal Name (UPN) is different from your e-mail address? The UPN should be the username that you sign into Power BI with. Power BI sends emails to user’s UPN. In cases where UPN is different from e-mail address, and the UPN doesn’t accept emails, the user will not get the scheduled refresh email. Other Power BI emails may fails as well (e.g. refresh failures). In general, the guidance is that admins should configure their tenants such that users’ SMTP address should match their UPN.