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Post Patron

9 years ago

Not receiving email via subscription

Dear, I have enabled subscription for a report and the same has been shown in the subscription tab as well. However I havent receivd any email so far. I did it on day before yesterday, and co...

Anonymous

Not applicable

9 years ago

Hi,

Can you tell us a bit more. Where does the report live (where is it saved), what type of dataset is it? Did you set up refresh?

Thanks,

Michele

shamsuddeenvp
Post Patron
9 years ago
Thanks Anonymous. This report is inmemory (import) delployed in powerbi.com. It uses excel files as the data source which are placed in shared drive. This dataset is set for scheduled refresh.

Br,
Shams
- Anonymous
  Not applicable
  9 years ago
  Hi shamsuddeenvp
  
  A few more questions. 1. What trigger did you set for the alert and did the data reach the trigger? 2. Did you check the history to see if scheduled refresh ran successfully? If you answered "yes" to both questions, the next step would be to look at the logs on the backend to see what happened. For that, I'd need to refer you to one of our PMs. Let me know.
  
  Michele
  - shamsuddeenvp
    Post Patron
    9 years ago
    thanks Anonymous
    Please find below my comments.
    
    1. What trigger did you set for the alert and did the data reach the trigger?
    I dont have any alert set for this report. I think as per the documentation, subscription just send the screenshots of the report in case of any changes in the dataset, once per day.
    
    2. Did you check the history to see if scheduled refresh ran successfully?
    Yes. I did. It ran succsessfully.
    
    Br,
    Shams