Forum Discussion
Not receiving email via subscription
Dear,
I have enabled subscription for a report and the same has been shown in the subscription tab as well.
However I havent receivd any email so far. I did it on day before yesterday, and contents have had changes, Is there any other steps I need to do to receive the email?
Br,
Shams
22 Replies
Hi Anonymous
I dint raise ticket.
Nt et resolved the issue.
Br,
Shams
Glad you got it resolved, can you share how it was resolved? I don't know what Nt et stands for.
Thanks,
Michele
Hi,
Can you tell us a bit more. Where does the report live (where is it saved), what type of dataset is it? Did you set up refresh?
Thanks,
Michele
Thanks Anonymous. This report is inmemory (import) delployed in powerbi.com. It uses excel files as the data source which are placed in shared drive. This dataset is set for scheduled refresh.
Br,
Shams
A few more questions. 1. What trigger did you set for the alert and did the data reach the trigger? 2. Did you check the history to see if scheduled refresh ran successfully? If you answered "yes" to both questions, the next step would be to look at the logs on the backend to see what happened. For that, I'd need to refer you to one of our PMs. Let me know.
Michele
