Forum Discussion

masplin's avatar
masplin
Impactful Individual
8 years ago

Not receiving Scheduled refresh failure emails

Can someone clarify if this should be working?   Having a failure email for a manul refresh is uterrly pointless as obviously you are watcihing it!! It's the scheduled ones that are hard to keep track of.    Just seems a wierd thing to have left out so I'm not sure if I have an issue as don't receive anything.  Also i can't find any suggestion to vote for this if it isn't a feature

 

Thnaks for any clarity

Mike

Need Help

12 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    8 years ago

    Hi masplin

     

    I am receiving the scheduled refresh emails when they fail.

     

    Could you test and make sure that you are getting emails from the Power BI Service?


    You could do this by getting someone to share a report or dashboard with you.

    • masplin's avatar
      masplin
      Impactful Individual
      8 years ago

      I have subscribed to a report using the adminstation email address os lets see if I receive anything.

      • masplin's avatar
        masplin
        Impactful Individual
        8 years ago

        So I didnt get the subscription emails after the reorts refreshed. I've checked junk and the quarrantine area.  Any ideas what next?

         

        Thnakjs

        Mike

  • v-piga-msft's avatar
    v-piga-msft
    Resident Rockstar
    8 years ago

    Hi masplin,

     

    If  I understand your scenario correctly that you refresh the dataset manually and the refresh failed but you don’t have the notification email?

     

    As I know, only the schedule refresh failed you will receive the notification email.

     

    Could you receive the notification email when schedule refreshed failed?

     

    Best Regards,

    Cherry

    • masplin's avatar
      masplin
      Impactful Individual
      8 years ago

      No this is for scheduled refreshes. no failure email, no subscription emails

      • v-piga-msft's avatar
        v-piga-msft
        Resident Rockstar
        8 years ago

        Hi masplin,

         

        Have you tried with the way provided by GilbertQ which will test if you can receive the email ?

         

        In addition, please check if the account you receive emails is the same with the account you log in Power BI Service.

         

        Best Regards,

        Cherry