Not able to used Paginated Report feature

GayatriBisht06 · ‎05-05-2026

I am using paginated report in developed report however getting below error

An unexpected error occurred
We’re having trouble connecting to the service. Please check your network connection or VPN settings, then try again. If the issue continues, there may be a network policy or firewall blocking required access.
Timestamp: 2026-05-06T06:07:07.103Z
Root activity ID: f6cfba52-422d-e37a-e8cb-4f6bce078bed
Session ID: 000029986d344f579438108bd70fcef8
Tenant ID: 827fd022-05a6-4e57-be9c-cc069b6ae62d
Cluster: https://wabi-india-central-a-primary-redirect.analysis.windows.net/
Report ID: null
Capacity ID: undefined
ReportViewerVersion: 2026.4.3.2104

v-shchada-msft

Hi @GayatriBisht06,

Just following up to check whether the issue got resolved after coordinating with your IT team. If the problem is resolved, it would be greatly appreciated if you could share your insights or the solution as it may benefit other members facing a similar issue.

Thanks and Regards.

v-shchada-msft

Hi @GayatriBisht06,

Just checking in to see if your issue has been resolved. Please let us know if you need any further assistance.

Thank you.

GayatriBisht06

No, we are cordinating with our IT team on this

v-shchada-msft

Hi @GayatriBisht06,

Thanks for the update. Please let us know if there are any further updates after coordinating with your IT team or if you face any additional issues we will be happy to assist further.

Thanks and Regards.

v-shchada-msft · ‎05-11-2026

Hello @GayatriBisht06,
Thank you for reaching out to the Microsoft Fabric Community Forum.

Just checking in, were you able to resolve the issue using the suggestions provided? If not, please feel free to share an update and we’ll be happy to assist further.

Your feedback will also help others facing similar challenges.

Thank you.

v-shchada-msft · ‎05-08-2026

Hi @GayatriBisht06,

Thank you for posting your query in the Microsoft Fabric Community Forum, and thanks @SharmilaBrisca for the valuable insights shared.

Please verify the licensing and capacity configuration for paginated reports. Users with a Free license can access paginated reports only when the workspace is assigned to Fabric or Premium capacity; otherwise, for workspaces not on Premium or Fabric capacity, users need a Power BI Pro or Premium Per User (PPU) license to view content.

Also, please check whether the issue is related to the Chrome browser and try accessing the paginated report using Microsoft Edge or an earlier Chrome version.

Reference: Troubleshoot Paginated Report Session and Connection Issues - Power BI | Microsoft Learn

Additionally, paginated report sessions do not automatically refresh access tokens, so refreshing the browser or starting a new session may help resolve the issue.

Reference: Troubleshoot Paginated Report Session and Connection Issues - Power BI | Microsoft Learn

Please refer to the additional Microsoft documentation:

Paginated reports in Power BI: FAQ - Power BI | Microsoft Learn

I hope this information helps. Please do let us know if you have any further queries.

Thanks and Regards.

GilbertQ · ‎05-06-2026

Hi @GayatriBisht06

What happens if you try and run this page report on a different network? Do you get the same error just trying to observe as a network connectivity issue?

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GayatriBisht06 · ‎05-06-2026

It is not opening form different network as well

SharmilaBrisca · ‎05-05-2026

Hi @GayatriBisht06,

Your error may caused by the following.

1.Check Your Chrome Version

If you are using Chrome 142, this is a known issue. You can work around it by switching to Microsoft Edge, or an earlier version of Chrome. Alternatively, disable the Local Network Access Check flag in Chrome by navigating to chrome://flags/#local-network-access-check in your browser. Microsoft Learn

2.VPN / Firewall / Network Policy

If the error indicates a network connectivity issue, verify your network configuration — including VPN settings, network policies, and firewall rules — to ensure nothing is blocking your browser from connecting to the Power BI service. Microsoft Learn

Since your cluster is in India Central, make sure the following URL is whitelisted in your firewall/proxy:

*.analysis.windows.net

wabi-india-central-a-primary-redirect.analysis.windows.net

Ask your network/IT team to confirm outbound access on port 443 to these endpoints.

3.Capacity Not Assigned (Capacity ID = undefined)

The error shows Capacity ID: undefined, which means the workspace may not be assigned to a Premium or Fabric capacity. Paginated Reports require either: