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hyw5070's avatar
hyw5070
Regular Visitor
9 years ago

Not able to get Email Subscriptions to work

Hope someone can help with this.

 

I setted up the email subscription for one test reports in Power BI following the official instruction.

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The dataset is connected via gateway and the refresh works fine when I click "Refresh Now" but I don't get any email after tried multiple times.

Capture.PNG

 

I doubt that if it was caused by my email server block power BI email so I tested by sharing a report to myself and I'm able to receive the email from power BI.

Capture2.PNG

Plus, I'm under pro trial account and I don't know if that matters.

 

Thanks

Need Help

3 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    9 years ago

    Hi hyw5070

     

    What I have found is that once the subscription has been set up it will run at the same time that you created the subscription but ONLY after the Gateway has refreshed the data with a scheduled refresh.

     

    When trying it with the Refresh Now does not seem to make the subscription run.

     

    Also ensure when you create the subscription that it is not set to a Status of Draft (In Red). If you are not sure, I suggest deleting and then re-creating the subscription.

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      hi GilbertQ

      i can't get subscriptions to work either.

      mine has a status of 'draft' though.

      how do i fix this?

      thanks

      • GilbertQ's avatar
        GilbertQ
        Super User
        8 years ago

        Hi Anonymous

         

        That is why it is not sending the email subscription.

         

        What happens is when you click on Subscribe, you need to click on Save and Close at the bottom.

         

         

        Once that is done go into the Settings and then under Subscriptions you should then see your subscription listed. If it is not there then you will not get an email subscriptioin.