Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Hello, thanks for your reply.
As I have stated in the thread I created https://community.powerbi.com/t5/Issues/Power-BI-Report-and-Dashboard-Subscriptions-not-working/idc-p/312174#M18418 I'm on the 12month extended trial, perhaps there is a difference?
Either way, as a PRO trial user, I am not able to log a support ticket, as the website (https://powerbi.microsoft.com/en-us/support/) tells me I haven't subscribed to PRO, and keeps redirecting me here: https://powerbi.microsoft.com/en-us/support/free/
Thank you
This is acting as expected you need to be a Pro User not trial to create support tickets.
...But email subscriptions should be working.
So breaking this down it will cost you $9 to create a ticket (the cost of a becoming a Pro User)
Thanks
Chuck
Hi, I am not trying to be cheap, but
1) If I lose my 183 days of free trial it's more than $9
2) If I assign a PRO license to my self, it will be harder to replicate the issue - for our PRO users it's fine, but for PRO trial ones it doesn't work.
Anyway, I know what needs to get done, my takeaway is that even on the PRO trial, subscriptions should work. Thank you
I actually I am not recomending you upgrade this account but rather use a test account.
...I typically create 500 at a time
https://blogs.msdn.microsoft.com/charles_sterling/2015/06/29/creating-users-in-an-azure-ad-in-bulk/
Also makes it pretty easy to make sure you already have a trial account (or dozen) laying around.
Chuck