Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Same issue here. I refuse to give allocate paid subscription as we still have half a year worth of trial left, and nowhere does it day that trial should be limited in any way compared to purchased PRO license.
Can someone from Power BI team please advise?
Thanks
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
Hello, thanks for your reply.
As I have stated in the thread I created https://community.powerbi.com/t5/Issues/Power-BI-Report-and-Dashboard-Subscriptions-not-working/idc-p/312174#M18418 I'm on the 12month extended trial, perhaps there is a difference?
Either way, as a PRO trial user, I am not able to log a support ticket, as the website (https://powerbi.microsoft.com/en-us/support/) tells me I haven't subscribed to PRO, and keeps redirecting me here: https://powerbi.microsoft.com/en-us/support/free/
Thank you
This is acting as expected you need to be a Pro User not trial to create support tickets.
...But email subscriptions should be working.
So breaking this down it will cost you $9 to create a ticket (the cost of a becoming a Pro User)
Thanks
Chuck
Hi, I am not trying to be cheap, but
1) If I lose my 183 days of free trial it's more than $9
2) If I assign a PRO license to my self, it will be harder to replicate the issue - for our PRO users it's fine, but for PRO trial ones it doesn't work.
Anyway, I know what needs to get done, my takeaway is that even on the PRO trial, subscriptions should work. Thank you