Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

Anonymous's avatar
Anonymous
Not applicable
8 years ago

This still appears to be broken.  I have both Pro-trial and standard Pro users and neither are getting email updates when a report is updated.  Alerts are working fine (emails are sent when a visual meets the defined conditions), so it doesn't appear to be a domain block.  

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Same issue here. I refuse to give allocate paid subscription as we still have half a year worth of trial left, and nowhere does it day that trial should be limited in any way compared to purchased PRO license.

    Can someone from Power BI team please advise? 
    Thanks