Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

jgutierrez's avatar
jgutierrez
Helper I
8 years ago

Hi,

 

I've received one today (set it up yesterday again after completely giving up a month ago). I have the Pro Trial. Were there any changes by the development team? Hopefully someone from the Microsoft team can fill us in.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    I think they ninja-fixed this in the service, we are once again getting subscriptions for both trial and non-trial Pro users.