Forum Discussion

brett_walton's avatar
brett_walton
Helper II
9 years ago
Solved

Not able to get Email Subscriptions to work

Hoping others are having luck .    I subscribed to a report subscription, followed the steps when I go back into the service I see the subscription but I am NOT recieving any emails , any ideas to ...
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  • mchapman's avatar
    mchapman
    9 years ago

    You may check your companies email filter.  AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters.  They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected].  So you may check with your external provider. 

  • chass's avatar
    chass
    8 years ago

    Just tested this and it should be working for you. 

    One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial. 

     

    As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support. 

     

     

     

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Well, i created a new account with new gateway and still dont get any emails when resfreshing and i´ve controlled active subsription and that the data has been updated in the dataset. 

 

Funny sidenote, I deliberately shut down the gateway and got an email that the refresh couldn´t be done. 

So, the sender, no-reply-powerbi .... is NOT filtered.

 

Please help......

 

rhonda_spauld's avatar
rhonda_spauld
Frequent Visitor
9 years ago

I think this is definitely not working with the Pro Trial.  I just added one subscription for myself and refreshed and it worked immediately. I had tried everything else with no success since June 27.  I was getting them on the Pro Trial for a long time, but apparently that is not working anymore.  I cannot find documentation of that so I don't know if it is a bug or working as intended.

  • axelfoley's avatar
    axelfoley
    New Member
    9 years ago

    Same for me... 

    Any feedback from MS Support? Is that because of PowerBI-Trial?

     

    Thx

    Axel

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      I've tried everything I can think of, but also can't get any report/dashboard subscriptions working on Pro Trial accounts.  Data-driven alerts and dataset/service issue emails are being received without issue.  

       

      Has anyone on a Pro Trial account been able to receive a report subscription email in the last month?  

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        *** Solved ***

        Buy a PRO License and it will work again. I´ve had problerms for months and the same second the PRO Trial was replaced by paid subscription it worked!