Forum Discussion
Not able to get Email Subscriptions to work
You may check your companies email filter. AT&T is our email gateway and they filter some email out before it even gets to our internal junk mail filters. They send a notification of all the emials they block periodically and that's where I noticed they were catching emails from [email protected]. So you may check with your external provider.
Just tested this and it should be working for you.
One thing i noticed is it takes about 90 seconds from upgrading to Trial before this will work...so you may have to retry if i you JUST upgraded to trial.
As was suggested earlier in the thread if you a Pro or Trial user and your subscriptions are not working please contact support.
There are spam filters at the company level and at your external internet access provider level. For example our company has an internet acces line provided by AT&T. The emails were being blocked by them. It had nothing to do with any setting heres. You should ask your IT department to check with their internet providers Secure Email Gateway.
Well, i created a new account with new gateway and still dont get any emails when resfreshing and i´ve controlled active subsription and that the data has been updated in the dataset.
Funny sidenote, I deliberately shut down the gateway and got an email that the refresh couldn´t be done.
So, the sender, no-reply-powerbi .... is NOT filtered.
Please help......
I think this is definitely not working with the Pro Trial. I just added one subscription for myself and refreshed and it worked immediately. I had tried everything else with no success since June 27. I was getting them on the Pro Trial for a long time, but apparently that is not working anymore. I cannot find documentation of that so I don't know if it is a bug or working as intended.
Same for me...
Any feedback from MS Support? Is that because of PowerBI-Trial?
Thx
Axel
I've tried everything I can think of, but also can't get any report/dashboard subscriptions working on Pro Trial accounts. Data-driven alerts and dataset/service issue emails are being received without issue.
Has anyone on a Pro Trial account been able to receive a report subscription email in the last month?
